Participants are introduced to an Employee Success Assurance Model, and tools for carrying out on-the-job training with structured checklists and job aids. Practice setting goals, communicating clear expectations and constructive feedback. Tools for recognizing high performance are provided, along with low-cost means for rewarding employees. Identify causes of performance problems and learn new coaching strategies for attendance and attitude issues. Guidance is provided for conducting coaching conversations and annual performance appraisals.